When it comes to creating visibility for everything a library has to offer in the digital space, looking through patrons’ eyes is key. In this talk, I want to discuss a customer-centric, interest-driven approach to enhancing discoverability and serendipity across digital channels. Outlining the roadmap to a unified digital search experience, I will look at the concept of convergence as a strategic goal at the Munich City Library, and I will talk about the challenge of making heterogeneous content accessible in a meaningful and inspiring way.

About 

Dr. Roland Poellinger is the head of eServices at Munich City Library, the largest communal library system in Germany. Roland earned his doctorate in Logic and Philosophy of Science from the University of Munich in 2012 and worked as a research fellow at the Munich Center for Mathematical Philosophy before joining Munich City Library in 2018. With a focus on connected library technologies and convergent digital channels, Roland draws on many years of experience in science communication, media design, and media literacy education in his work.